On-Time Delivery Rate
An operations KPI measuring the percentage of deliveries completed by the promised date.
Businesses track this both outbound, for their own customers, and inbound, for their suppliers, because a supplier order that arrives late can close a station and stop production.
Often confused with
- Order Accuracy
- On-time rate measures timing; order accuracy measures correctness. An order can be perfectly accurate and two days late.
Taught in
See also
4.2.B.3