Communication

The exchange of information between individuals or groups.

The framework names four communication skills for leaders, managers, and employees: listening empathetically, expressing ideas clearly, communicating persuasively, and reading feedback correctly before responding to it.

Often confused with

Leadership: Leadership sets direction and motivates; communication is the skill set that carries the message clearly, persuasively, and with real listening.

Taught in

4.1 Management and Leadership

Communication

Often confused with

Taught in

See also